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Kristel Mercado

Customer Support Specialist

☕ Go-To Order: Caramel Frappe from Starbucks
🎤 Hidden Talent: I recently discovered… I’m not a bad singer! 😂
🛠️ Fun Fact: I can do handywork—yes, really!
📺 Current Obsession: Grey’s Anatomy (Team McDreamy!)
🎉 Three Emojis That Describe Me: 😂 📞 🍷


💬 In Her Words

What are you really good at (outside of work)?
Massage—my friends and family always ask for one.

Where would you go on your dream vacation?
Disneyland! I’ve always wanted to experience the magic in person.

How do you love to spend your day off?
Swimming and relaxing—it’s the best reset.

Favorite local eats?
Jollibee! 🍗 It’s always a classic.

If you could have dinner with a fictional character, who would it be?
Derek Shepherd from Grey’s Anatomy. Swoon.

What would you love to be an expert in?
Fixing things—I’d love to be the go-to DIY expert.

Do you have a personal motto?

“Be happy with what you have while working for what you want.”

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Customer Reviews
JB
Rated 5 out of 5

Nate, Claudia, and Kristel were very helpful with my auto/renters insurance...

Jessica B
K
Rated 5 out of 5

Nate and staff were very attentive to my needs and made sure my questions were...

K
KK
Rated 5 out of 5

Nate provided excellent service and was very knowledgeable. Nate took the time...

Ken K
TP
Rated 5 out of 5

Nate is THE guy to work with! I thought I was doing well on my insurance...

Travis P
DC
Rated 5 out of 5

Nate was quick to respond to my questions, updated me when he was waiting on...

Douglas C